Professional Pest Control
Tell us how we can help:
Call (608) 258-3136, or toll-free (800) 358-3136.

FAQ

1) Why should we select PPC instead of another pest control company?

We are a family-owned and operated company for 43 years in Madison. When you call our office we answer the phone. You don't get a recording; a real person is on the other end to learn about your pest control issue and to help you resolve the problem.

2) Are there any types of pests that you will not deal with?

We do not deal with snakes, bats and mosquitoes. In such cases we can refer you to reliable firms that we have worked with in the past who handle these pests.

3) Do the pesticides you use post a danger to people?

Nearly any ingredient is dangerous if it is applied incorrectly. That's where training and certification come into play. The pesticides we use today are low in toxicity and are safer than they have ever been. Individual consumers who buy a product such as RAID and spray it without discretion are dangerous. When we apply pesticides we are careful and cautious, and we advise that people remain out of the treated area until the material is dry. The experience and training of our technicians makes all the difference when it comes to safety and pesticides.

4) Do advertised ultrasonic devices work?

No. Insects and rodents will adapt to their environment and will get used to these devices. In fact, some ultrasonic devices you cannot hear at all. So, how do you know if they work? Maybe they just have a red light on that provides reassurance. Such devices represent an easy and quick fix. When it comes to pest control, such fixes don't work.

5) What is the best way to get rid of Asian lady beetles and box elder bugs?

Have us treat them on a frequent schedule. Some people opt to treat box elder bugs with soapy water. This will kill them on contact but there is no residual effect. When we treat the residual effect is good: 25-30 days inside and 14-24 days outdoors depending on weather.

6) Do you have experience in getting rid of bed bugs?

Yes. We were the first company in Wisconsin to begin using the environmentally friendly approach - Thermal Remediation® - to eliminate bed bug infestations. Learn more here.

7) Do you use environmentally friendly products?

We use environmentally friendly products a great deal. Thermal Remediation® for bed bug treatments is pesticide-free. In addition, exclusion is an environmentally friendly strategy. Exclusion is to pest control what conservation is to energy use. Exclusion helps keep pests out by use of caulking, expanding foam and steel/copper wool type products.

8) If you come out to treat or otherwise take care of a pest problem, will they come back?

The short answer is yes they always come back. Nothing is forever in the pest control industry, and this is where many customers opt for a monthly maintenance program. Such a program protects home or business from insects or rodents from coming back. Every home or business is different, so, please call (608) 258-3136 for more information.

9) What kind of training do your technicians receive?

All of our technicians are state certified and licensed. Our technicians receive monthly in-house training, and they attend the annual educational conference sponsored by the Wisconsin Pest Control Association. We have 20 technicians, some of whom are WPCA certified Master Technicians, and more than half of our technicians have been with us for more than 15 years.

10) What should I look for in choosing a pest control firm?

The most important factor is this: what is their reaction time? How fast can they get there to deal with the issue? If you call a pest control firm and leave a message and it takes them a day to call you back, how responsive can they be? You need answers now. When you call PPC, we answer the phone. Other things to consider with a pest control company are these: professionalism, reputation, experience, and longevity.

11) How does the change of seasons relate to problems with pest such as rodents and insects?

The seasons do make a difference. In the fall and spring rodent activity picks up. In the fall they try to get inside for shelter and heat. In the spring they move around more when the snow starts to melt. For insects there is no winter activity out of doors. Spring weather, however, dictates insect activity. If we have a wet spring we will have earwigs and sow bugs to contend with. If we have a dry spring we'll have more bees, box elder bugs and ants.

12) Are PPC's services a one-time visit? Or, do you require us to sign a long-term contract?

When you hire PPC, you are in charge. We will do a one-time visit and not ask that you sign a long-time contract if that is what you want. Not all companies offer such flexibility. With us you can also elect to have monthly or quarterly services where we do require you to sign a one-year agreement. Special rates apply for such services and we ask that you call (608) 258-3136 for details.

13) How do we pay for PPC's services?

Several options are available including:

  • Cash
  • Pay by auto e-check through our web site on the payment page
  • Auto monthly credit card payment
  • Pay a year in advance with a 5% discount
  • You can also pay the technician at the time of service

See How We're Turning Up
the Heat on Bed Bugs!

In November 2008, PPC became the first pest control firm in Wisconsin to use a thermal remediation system to eliminate bed bugs wherever they are found. Thermal remediation is a safe, environmentally-friendly approach to killing bed bugs at all stages of life, from eggs to adults.

Find out more about our
Thermal Remediation services!

Awards & Recognition

Angie's List - Super Service Award 2012 When it comes to service, Professional Pest Control is the benchmark by which others are measured. We've been recognized for exemplary customer service by Angie's List in 2009, 2010 and 2012.